FAQ

  • What are your placement fees?

    Our placement fees depend on the type of placement you need (full-time, part-time, live-in, or temporary). We offer tiered pricing based on your specific childcare needs. Please contact us for a detailed breakdown of our pricing structure.

  • How long does the placement process take?

    The timeline can vary based on your specific needs and the availability of qualified candidates. The process can take 3-8 weeks or more for long-term placements.

  • Do you provide post-placement support?

    Absolutely! We are committed to fostering ongoing relationships. After placement, we offer support through check-ins, resources, and guidance to ensure a successful and lasting match.

  • Can you help us with a nanny contract?

    We provide a customizable and comprehensive nanny-family work agreement to ensure clarity and protect both parties. These work agreements cover expectations, schedules, compensation, benefits, and much more.

  • What is a nanny handbook, and do we need one?

    A nanny handbook is a document that outlines your household’s expectations, guidelines, and routines. While not mandatory, it’s a helpful tool for setting your nanny up for success. Unlike a nanny-family work agreement, which is a formal agreement covering schedules, compensation, and benefits, the handbook serves as a guide to your household’s daily operations and cultural norms. We can assist you in creating one tailored to your family’s needs.

  • What makes The Heart State Nanny Agency different from other agencies?

    We focus on building long-term relationships, not just making placements. Our agency provides ongoing support for families and nannies, prioritizes inclusivity, and offers resources like mentorship programs and community-building events. We’re here to make childcare a seamless and positive experience for everyone involved.

  • How do I get started?

    Getting started is easy! Fill out our family intake form and one of our team members will reach out to schedule a consultation. From there, we’ll guide you through the entire process to find your perfect nanny match.

  • What happens if the nanny we hire doesn't work out?

    While we strive to ensure the best possible match, we understand that sometimes things don’t go as planned. We offer a replacement guarantee within a specified period after placement, as outlined in your agreement with our agency.

  • How much do we have to pay our nanny?

    The hourly rate for nannies will depend on the package tier you select. Each tier is designed to meet your family’s needs and includes nannies whose experience and qualifications match that level. Hourly rates typically range from $20-$30 per hour or more, based on the specific responsibilities outlined for your nanny.

  • What if we don't want to pay the full placement fee but still need help?

    We understand that some families may not require a full placement service but still need assistance with specific aspects of hiring a nanny. Our Custom Connections tier is designed for families who have found their own nanny candidate but want professional support with the placement process. This service includes a consultation on how to conduct effective interviews and onboarding, comprehensive background checks, and a tailored nanny-family work agreement that supports both parties. Contact us to learn more about this flexible option.